ASUS and Bad Customer Service

So this started years ago ASUS was the top of the line motherboards and still might be, but whoever from ASUS said we should branch out should be fired. I never had a problem with one of the motherboards,but this time was different. When I need a new “gaming” computer I ask for parts over time, fathers day and then birthdays and so on.

Got all the parts I needed to get the build up and running, new everything. Built the computer and everything was working fine,the motherboard was a gift from Amazon months ago. Now 99% of the time I would not use the “onboard” sound on a board,I have almost always used a Sound Blaster card for sound. But this time with the micro board it would not fit without blocking the fan for video or cutting off the USB connection for the case.

After about 2 weeks it lock’s up to the point I have to hard boot the computer and still it will not come back to life. I had to turn off the power to the board to get Windows to reboot. Finding out the sound card on the board was not working or taking drivers. I started the RMA process , knowing from the grape-vine this is going to take a while.

Not willing to wait the month it was going to take to get it back I order another motherboard same model. I put all the same parts back and booted it up, FIRST going into the bios and disabling the on-board sound. It booted up and knock of wood I have had almost no problems with it ( 1803 from Microsoft was a bitch ) .

Now the fun begins with ASUS……

I get the board back from ASUS and they say they can not find a problem with it, after about a week of emails back and forth. Seems who ever responds to the email is not on west coast time because it takes a day to get a response, that’s bad ASUS. They send me a “report” and photos of that they tested and it looks like the ethernet card is what they were looking at , nothing about what I reported “on-board sound” problems.

So the emails and Facebook chats start going and after about a month I get passed the regular support team to a ” customer retention” person ( Rodel L at ASUS ) cl-rodel@asus.com and since then I had given the motherboard they said was good away to someone who could not afford one for testing/use.

Now talking with Rodel via email I thought as a ASUS rep he was going to send me a replacement motherboard for the one that was not working . I thought wrong , they would send a “new” one to me when they could get one in stock (you make the dam things you don’t have one in stock ! ) and IF I sent the other one back to them. I explained I didn’t have it and that was another 2 weeks of emails .

Dam this is a long story you are thinking….now you know how I feel.

Rodel from ASUS was refusing to help and I ended the email conversation with ” I CAN”T ANYMORE”.

So ASUS don’t stand by their motherboards anymore…

Asus customer service is not trained to read emails to them….

Sorry but “I don’t think” english is taught to them well enough…

ASUS customer service is useless….

Licensed to steal United/Emirates

united-airlines

What happened last week was another example of how the airline industry doesn’t care about its customers. It started in the Reno airport my wife and I checked in at 9 am for a 11:10 flight on United Airlines to San Francisco. Shortly after arriving and loading the United app we saw on the app the flight was delayed by an hour.

To put this in contrast we had booked this flight with a 4hour window, so our connecting flight to Egypt did not leave till 4 hours after we got to San Francisco. This is a vacation of a life time that we had booked and were looking forward to since September of last year. With a 4-hour window, you would think that would be enough time.

As we sat in the Reno airport the delay kept getting longer and longer the flight was pushed back an hour and a half, then 2 hours and so on. We were getting no info from the app or United personal as to why the flight was being delayed. We didn’t get on the plane till 1:36PM that was a 2 1/2-hour delay. The last 15 mins on the United plane we couldn’t back away from the walkway because United could not find anyone to move the jetway away from the aircraft. That 15 mins just cost me $3000 and a vacation that we might not be able to take again.

emirates

 

Emirates

Getting to the Emirates counter 8 min’s late there was one person helping people with one couple in front of us. When we got her attention she just refused to take our bags, and yelled to call the 800 number to rebook the flight.

 

Emirates help desk say we were listed as “no shows” even with us at the Emirates counted and to rebook our flight there would be fee’s. A  “no show” fee of $600 per ticket and a “rebooking” fee of $400. The would be 2/3 of what we paid for the entire trip. When Emirates “help” desk for a supervisor we were told NO !

 

How can airline profits take preference over its customers, we are not just numbers we are people? Here are some of the response’s we got when contacting United and Emirates.

 

United

Dawn, we are sorry you arrived later to your destination. We do see there were delays due to ATC and low ceilings. You inquired changes on your return and yes, those are considered voluntary changes so there is a change fee and a difference in fare involved. You purchased your flight on Emirates separately from this reservation and we cannot tell Emirates to waive any penalties on your behalf since they have different terms and conditions. We would not be able to assist further regarding …

 

From Emirates
Thanks for your message, Dawn. I realize that the  reason for missing the flight was beyond your control, I’m afraid we won’t be able to waive your ticket conditions. Your ticket is non refundable and we don’t have a waiver for such instance. In case of cancellation, you could only take back the unused departure taxes. You may check with your travel insurance if they could help. For you not to lose the value of the ticket, it’d be best to rebook it instead. Rebooking fees and fare difference may apply. If you’re flexible with your travel plans, you can opt for dates which could offer a lesser or no fare difference. Regards, Fae, Emirates Social Media Team

 

 

So, with no recourse we have been told to bad by both airlines and are getting nothing or next to nothing back for the service we paid them to perform. How can this be allowed with less and less options of airlines they are holding us hostage with just a glimmer of hope the MIGHT get you where you want to go.  $3000 if a lot of money to just loose to airline greed.

 

Eric Berry

Dawn Pfiel