From Emirates

Dear Mr Berry, Thank you for your email of 08 May.   I regret to learn the inconvenience you and Ms Dawn Pfiel experienced due to the delay of your inbound United Airlines flight UA5332 from Reno to San Francisco on 26 April. I can fully understand how unsettling this situation must have been for […]

Read more "From Emirates"

Email to Emirates

Hello,  I’m writing because last week me and my husband were supposed to be on flight EK226 Due to a delay in our flight from Reno to SFO on United 5332 (Rec Locator JV3531) we reached the Emirates counter at 3:52 pm. The person at the counter said she could not check our bags onto […]

Read more "Email to Emirates"

Licensed to steal United/Emirates

What happened last week was another example of how the airline industry doesn’t care about its customers. It started in the Reno airport my wife and I checked in at 9 am for a 11:10 flight on United Airlines to San Francisco. Shortly after arriving and loading the United app we saw on the app the flight was delayed […]

Read more "Licensed to steal United/Emirates"