Dear Mr Berry, Thank you for your email of 08 May. I regret to learn the inconvenience you and Ms Dawn Pfiel experienced due to the delay of your inbound United Airlines flight UA5332 from Reno to San Francisco on 26 April. I can fully understand how unsettling this situation must have been for […]Read more "From Emirates"
I see that my colleague, Marion Wood, has already responded to your concern. However, I wanted to let you know that your correspondence addressed to The U.S. Department of Transportation regarding your experience with us on April 26, 2017 was also received. Please know it’s not my intent to upset you further by repeating […]Read more "From United “customer support”"
What happened last week was another example of how the airline industry doesn’t care about its customers. It started in the Reno airport my wife and I checked in at 9 am for a 11:10 flight on United Airlines to San Francisco. Shortly after arriving and loading the United app we saw on the app the flight was delayed […]Read more "Licensed to steal United/Emirates"