Denon Headphones

So about 2 years ago I asked for a set of headphones for Christmas,and these were expensive headphones $150 or about if I remember correct. My daughter Alex was nice enough to get them for me. These were replacing another set of Denon headphones I had for 10 years. I loved those headphones.

So about 2 years after getting the ones for Christmas they started developing cracks in the arms that hold the speakers on you’re ears. I took a chance and emailed support at Denon about how they were cracking after only 2 years,let them know due to the cost I treated these things like gold.

With only 1 year warranty I explained how the last ones I had lasted 10 years and Denon support said I was shit out of luck. This pissed me the hell off so I contacted them on Twitter and they told me “to bad so sad” I was so disappointed. So I took to Twitter with another idea.

Every post Denon made on Twitter or reply from a customer that good things to say about what the bought from Denon I posted a reply with a picture of my broken headphones.

Needless to say Denon got tired of me posting that photo to Twitter and asked me for my home address, and these showed up a few days later. I saw they retail for $299 or more so I’m not going to complain. They work via Bluetooth and came with a wire to plug them in to the system I have now.

And again American Airlines screwed us

Set up a small trip to Phoenix for Sandy’s birthday and the new years holiday and our American Airlines flight was delayed by 20 mins. No big deal it’s only a few mins, not long after the delay turned into “sorry your flight is not leaving till tomorrow”. When I called and explained where I needed to be and when ( Tucson by 11 ) They said the best they could do was 6PM on Saturday. That was not going to work. And this is not the first time American Air has screwed up my flights.

I found out from Tanner if it was not an act of GOD American could have made arrangements on another airline for us to get to our destination by FAA rule. I didn’t know this and had already canceled the original flights to and from. The rep from American never told me this, so I called them back. The “supervisor” said because she didn’t hear the conversation she could not help, she did acknowledge that was the rule but could do nothing.

Just to make a long story short avoid American Airlines due to incompetence in my opinion and let’s drive them into the ground for bad leadership.

ASUS and Bad Customer Service

So this started years ago ASUS was the top of the line motherboards and still might be, but whoever from ASUS said we should branch out should be fired. I never had a problem with one of the motherboards,but this time was different. When I need a new “gaming” computer I ask for parts over time, fathers day and then birthdays and so on.

Got all the parts I needed to get the build up and running, new everything. Built the computer and everything was working fine,the motherboard was a gift from Amazon months ago. Now 99% of the time I would not use the “onboard” sound on a board,I have almost always used a Sound Blaster card for sound. But this time with the micro board it would not fit without blocking the fan for video or cutting off the USB connection for the case.

After about 2 weeks it lock’s up to the point I have to hard boot the computer and still it will not come back to life. I had to turn off the power to the board to get Windows to reboot. Finding out the sound card on the board was not working or taking drivers. I started the RMA process , knowing from the grape-vine this is going to take a while.

Not willing to wait the month it was going to take to get it back I order another motherboard same model. I put all the same parts back and booted it up, FIRST going into the bios and disabling the on-board sound. It booted up and knock of wood I have had almost no problems with it ( 1803 from Microsoft was a bitch ) .

Now the fun begins with ASUS……

I get the board back from ASUS and they say they can not find a problem with it, after about a week of emails back and forth. Seems who ever responds to the email is not on west coast time because it takes a day to get a response, that’s bad ASUS. They send me a “report” and photos of that they tested and it looks like the ethernet card is what they were looking at , nothing about what I reported “on-board sound” problems.

So the emails and Facebook chats start going and after about a month I get passed the regular support team to a ” customer retention” person ( Rodel L at ASUS ) cl-rodel@asus.com and since then I had given the motherboard they said was good away to someone who could not afford one for testing/use.

Now talking with Rodel via email I thought as a ASUS rep he was going to send me a replacement motherboard for the one that was not working . I thought wrong , they would send a “new” one to me when they could get one in stock (you make the dam things you don’t have one in stock ! ) and IF I sent the other one back to them. I explained I didn’t have it and that was another 2 weeks of emails .

Dam this is a long story you are thinking….now you know how I feel.

Rodel from ASUS was refusing to help and I ended the email conversation with ” I CAN”T ANYMORE”.

So ASUS don’t stand by their motherboards anymore…

Asus customer service is not trained to read emails to them….

Sorry but “I don’t think” english is taught to them well enough…

ASUS customer service is useless….

The last month has been….

I know I have not posted in a while but the last month has been rough , not on a personal level or anything, but on a computer point. So I buy one of the high end joysticks that the friends I play with have, and that is where the fun starts.

X-56 joystick by Saitek was the stick that I ordered and it was not cheap, 103 key combo’s times 3 so you have almost unlimited set ups for air and ground . This was a Amazon buy from  a seller I had not used before. I connected the new stick and it seemed that everything was working fine on the new computer .

First off the software can be programmed to do keyboard commands with the touch of a button. This should work out great, till days go by and I find out nothing I’m programmed worked. After looking up fixes and trial and error I reinstalled the software and now the programming is working.

So during all of this on the new gaming rig I just built I’m playing a shooter game with the grandson and the system locks up hard. I almost couldn’t get Windows to restart it was that bad, found out it was The onboard sound card ( I should have known better) had died.

Fine I say and replace the sound card with one from my old rig. Plug the Saitek and continue programming, and now everything is pulling to the right on takeoff. After some advice from a friend and more testing ( and by testing I mean drunken raints) 3 weeks in I send it back for the “new version” of the stick.

Now a week with the new sick that had the same software problem, I’m back to game programming…wish me luck.

Corsair Customer service

I got a case by @Corsair for my birthday, months later I opened the box and found it was damaged. Now I should say this was bought via @amazon and the 30-day return bullshit had long passed (bad @amazon) but that’s another rant.  So, I contacted Corsair via the website.

I opened a ticket on Jan 11th, 2018 and once I got all the paperwork in order they said they would replace the case (or RMA it) great. I packed it up in the box it came with and shipped it back to the warehouse in California, at a cost to me of $25.  Thank you, UPS, for getting it to them in one day. And here is where it go’s all wrong.

Corsair got the case back on a Thursday and I updated the ticket “received by Dave”, I waited till I think the next Thursday for them to update the ticked. Now its been a week so I asked what the delay was via the ticket and got NO response. Tried to contact Corsair via Facebook and the ticket again and still got no response.

So, I called after almost 2 weeks and a rep from Corsair said he was going to “take charge of this” and would get it fixed, 3 days later nothing in the ticket or email. So, I called again and asked for a “supervisor” and got one named Sandra and she said she was going “take charge of this” and the warehouse finally got back to her and the ticket was updated. I had asked Sandra since I waited so long to send back a better case or some other things they make since it cost me $25 bucks to ship it back I was told NO.

Now 24 hours later and no email or updates to the ticket from Sandra @Corsair after a month of dealing with this I am just done. It’s my opinion if this is how they run the Customer Service side of the company I wonder about the other products they make. Corsair sells keyboards, cooling systems, mice and memory as just a few more things.

Corsair other companies like Google and Amazon and Microsoft are listening to their customers and have done well and if you don’t start there you’re not going to be around for long, gamers who build rigs already don’t look at Corsair first I know this first hand. In my opinion you keep doing this to customers and you will be the next done dot com.

PS it took a week for someone on the Corsair Facebook account to even respond.

PSS they did get a case to me after what 2 and a half weeks and it was undamaged.

Posting this on Facebook and https://allberryblog.com/