And again American Airlines screwed us

Set up a small trip to Phoenix for Sandy’s birthday and the new years holiday and our American Airlines flight was delayed by 20 mins. No big deal it’s only a few mins, not long after the delay turned into “sorry your flight is not leaving till tomorrow”. When I called and explained where I needed to be and when ( Tucson by 11 ) They said the best they could do was 6PM on Saturday. That was not going to work. And this is not the first time American Air has screwed up my flights.

I found out from Tanner if it was not an act of GOD American could have made arrangements on another airline for us to get to our destination by FAA rule. I didn’t know this and had already canceled the original flights to and from. The rep from American never told me this, so I called them back. The “supervisor” said because she didn’t hear the conversation she could not help, she did acknowledge that was the rule but could do nothing.

Just to make a long story short avoid American Airlines due to incompetence in my opinion and let’s drive them into the ground for bad leadership.

Email to Emirates

Hello, 

I’m writing because last week me and my husband were supposed to be on flight EK226

Due to a delay in our flight from Reno to SFO on United 5332 (Rec Locator JV3531) we reached the Emirates counter at 3:52 pm.

The person at the counter said she could not check our bags onto the flight or issue us boarding passes (we were already checked in with seat assignments online and only needed our travel docs checked and boarding passes issued to get through security and to the flight) that we needed to call the reservation center to be booked on today’s flight. We called and were told to use our tickets we would need to pay a $600 no-show fee and an additional charge of $423 for each ticket to travel. 

We weren’t a no show and we asked to speak to a supervisor in order to get some of the fees waived, and we were told no. We asked if there was someone at the airport to talk to and we were directed to the now empty Emirate counter at the airport. We called back and told them there was no one for us to speak to at the airport and again requested a supervisor, we were again told no and that no one could get me to my destination unless I had an extra 2046.00 dollars I could pay. I did not. 

I understand the United delay was not Emirates fault. 

I’m currently out the money for the United flight for the return trip to Reno ($231.00), the money I had prepaid for hotels and tours in Dubai and Cairo ($1298.00) and the cost of the rental car I had to pick up to get from SFO back to my home in RNO ($173.00).

so I’m hoping that somewhere within your heart you can possibly consider refunding our nonrefundable tickets so someday once again after I have saved I can attempt to finally visit Egypt and see all the amazing things.

 

Please let me know and thank you. 

 

Eric Berry

Dawn Marie Pfiel 

Licensed to steal United/Emirates

united-airlines

What happened last week was another example of how the airline industry doesn’t care about its customers. It started in the Reno airport my wife and I checked in at 9 am for a 11:10 flight on United Airlines to San Francisco. Shortly after arriving and loading the United app we saw on the app the flight was delayed by an hour.

To put this in contrast we had booked this flight with a 4hour window, so our connecting flight to Egypt did not leave till 4 hours after we got to San Francisco. This is a vacation of a life time that we had booked and were looking forward to since September of last year. With a 4-hour window, you would think that would be enough time.

As we sat in the Reno airport the delay kept getting longer and longer the flight was pushed back an hour and a half, then 2 hours and so on. We were getting no info from the app or United personal as to why the flight was being delayed. We didn’t get on the plane till 1:36PM that was a 2 1/2-hour delay. The last 15 mins on the United plane we couldn’t back away from the walkway because United could not find anyone to move the jetway away from the aircraft. That 15 mins just cost me $3000 and a vacation that we might not be able to take again.

emirates

 

Emirates

Getting to the Emirates counter 8 min’s late there was one person helping people with one couple in front of us. When we got her attention she just refused to take our bags, and yelled to call the 800 number to rebook the flight.

 

Emirates help desk say we were listed as “no shows” even with us at the Emirates counted and to rebook our flight there would be fee’s. A  “no show” fee of $600 per ticket and a “rebooking” fee of $400. The would be 2/3 of what we paid for the entire trip. When Emirates “help” desk for a supervisor we were told NO !

 

How can airline profits take preference over its customers, we are not just numbers we are people? Here are some of the response’s we got when contacting United and Emirates.

 

United

Dawn, we are sorry you arrived later to your destination. We do see there were delays due to ATC and low ceilings. You inquired changes on your return and yes, those are considered voluntary changes so there is a change fee and a difference in fare involved. You purchased your flight on Emirates separately from this reservation and we cannot tell Emirates to waive any penalties on your behalf since they have different terms and conditions. We would not be able to assist further regarding …

 

From Emirates
Thanks for your message, Dawn. I realize that the  reason for missing the flight was beyond your control, I’m afraid we won’t be able to waive your ticket conditions. Your ticket is non refundable and we don’t have a waiver for such instance. In case of cancellation, you could only take back the unused departure taxes. You may check with your travel insurance if they could help. For you not to lose the value of the ticket, it’d be best to rebook it instead. Rebooking fees and fare difference may apply. If you’re flexible with your travel plans, you can opt for dates which could offer a lesser or no fare difference. Regards, Fae, Emirates Social Media Team

 

 

So, with no recourse we have been told to bad by both airlines and are getting nothing or next to nothing back for the service we paid them to perform. How can this be allowed with less and less options of airlines they are holding us hostage with just a glimmer of hope the MIGHT get you where you want to go.  $3000 if a lot of money to just loose to airline greed.

 

Eric Berry

Dawn Pfiel