Reminder to self 

Don’t drink New Amsterdam gin…1

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Mac book pro

I got the Mac book pro after selling a domain I had for 10 years, it was a experiment, I never knew anything about Apple computers. At one time a friend would send support questions my way just to see me sweat as I tried to help them. It has been a wonderful computer for a very long time and It has visited a lot of country’s with me, I remember downloading a James Bond movie in Florence Italy the first time we went. and the time in Rome where we had to share the internet connection. And in Greece it was a paper weight due to the bad internet connections.

I have placed it for sale and just booted it up for some photos after not using it for 2 weeks, I miss it already…

From Emirates

Dear Mr Berry,
Thank you for your email of 08 May.

 

I regret to learn the inconvenience you and Ms Dawn Pfiel experienced due to the delay of your inbound United Airlines flight UA5332 from Reno to San Francisco on 26 April.

I can fully understand how unsettling this situation must have been for both of you.

We do regret the inconvenience on account of the delay, which resulted in you missing your onward connection on EK226 from San Francisco to Dubai on the same day.

Whilst I sincerely regret the inconvenience experienced on this occasion, I wish to assure you that the predicament you found yourselves in was not due to Emirates.

I wish to inform you that it is the responsibility of the delayed inbound carrier, in this case, United Airlines to assist their disrupted passengers. Therefore, may I respectfully advise you to pursue the matter with United Airlines as they are responsible for resolving your claim.

Flights are vulnerable to a number of factors that can and do affect air travel operations on a daily basis and as such schedules are subject to change without notice therefore, appropriate travel insurance is always recommended to cover unforeseen expenses on one’s journey.

I have noted your concerns with regards to the no-show fees applicable for rebooking in line with the terms and conditions of your ticketed fare.  However, I wish to advise you that in accordance with our rebooking procedure, it is the passenger’s responsibility to bear the applicable “no-show” fees in the event that they are unable to travel on their original flight. These are set procedures applied to all passengers who do not travel against their booked reservation.

Thank you for bringing your concerns to our attention, and for allowing us the opportunity to respond.

Yours sincerely,

Samantha D’Souza

Customer Affairs

Why I got a computer

A friend reminded me over the weekend as to what I got a computer for ( Flight Sim’s ) by asking questions about a game I have not played in months. With all the options of what to play out these days it’s hard to remember what you love , game of the month syndrome.

I built this computer to play this game ( Microsoft Flight Sim ) at the max and I bet it’s spent 10% of its time doing that. Now I have the “need for speed” ( Top Gun reference ) and I should shit or get off the pot.The newest game is DCS a combat sim that I have over the years sent a lot of money on with “add ons” . This is a reminder to myself to play the game.

Wish me luck on DCS it’s a lot harder to master…

Eve Haddad United Corporate Customer Care

Been dealing with the UNITED bullshit for almost a month now . I am so sick and tired of the shit they are shoveling out. The fucking corporate assholes that think they can just pull in the profits and screw customers without any worries is crap. I am going to get all the emails together and post them here for all to see, please pass these on and share them so we can stop these thieves.

From United “customer support”

I see that my colleague, Marion Wood, has already responded to your concern. However, I wanted to let you know that your correspondence addressed to The U.S. Department of Transportation regarding your experience with us on April 26, 2017 was also received.

 

Please know it’s not my intent to upset you further by repeating the same information and I apologize in advance for any redundancy. Clearly, this is not the travel experience United wishes any customer to have. Although the flight delay with United Express/ Skywest Airlines was beyond our control and the information given previously is correct, we do empathize with you that your vacation to Egypt was not taken. Again, we are truly sorry.

 

In addition to the goodwill gesture offered to you I am making the exception to refund the unused portion of the tickets purchased for you and Ms. Dawn Pfiel. I have asked our Refunds Department to process the appropriate refund for the unused San Francisco to Reno portion of both United tickets. This process will take approximately 7-10 business days to refund to the original form of payment. I want to reassure you that your comments have been duly noted and shared accordingly to help prevent this from happening again.

 

Mr. Berry, we do value your business and it would be our privilege to serve you in the future.

 

Sincerely,

 

Michelle Johnson

DOT Specialist

Corporate Customer Care

UA Case ID 12125375

 

Dear Michelle, I just wanted to say thank you for even responding to the email that was sent to DOT. Also the refund for the flight back is nice, one of the things that concern me is the level of empathy ( or lack of ) while we were at the counter in SFO.  I understand United has taken a look at the way it is treating passengers but as of that date the memo had not gotten to your personal at the counter.  With the disappointment and sorrow we were feeling the representatives of United made us feel like we’re going to be arrested any moment.

 

Like I said I had the option to film my crying almost hysterical wife as we had just lost a vacation we had been planning for a long time. And your personal were not in a “helping mood” we can say for sure. But I didn’t think more film would be good for either my wife or United.

 

Not sure if the whole story was given to you about the counter in Reno, not giving us any information about why and how long the flight was going to be delayed. Or if you are just looking at time and departure spread sheets. Also, the 10min delay moving the ramp away from the aircraft was the 10 mins we needed to make our connection.

 

I would ask if United has considered working with the other airlines to update the passenger bill of rights as we understand that air control and weather conditions are outside their control it is also outside the passenger control. Some airline should have been able to get us to our destination even if it meant working together in these situations.

 

Thank you for your time

 

Eric Berry

 

P.S. It should be noted that most companies provide FULL refunds if you don’t like the service…except the airline industry it seems.