By Paul Thurrott

The final word on Surface reliability.

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Sierra Lawn Care Cleanup

Sierra Lawn Care ( 775 ) 560-2265

I just wanted to say thank you to Mark and his crew for the wonderful  service for my lawn for what has to be getting close to 10 years now.  Last week I asked them if they could cut and clean up the weeds in the back yard that due to all the rain we had in Reno were way out of control. I came home yesterday to find my backyard looking better than It has in years , even with all the crap I left in the way.

The guys at Sierra Lawn Care take pride in what they do and I would refer them to anyone that needs lawn service.

Ebay is the cesspool of the internet

Its been this way for so long I can’t remember when it was a tool that could be used on the internet. I placed a item for sale on Ebay when I should have know better and it was not a hour later I get a response. A person that is “willing” to send more money for what I am selling to get me to go outside the ebay system for payment. This account has never bought anything on ebay and has no reviews . The account has been online since 2005 , why has ebay not CANCELED this account. Ebay police your user base better instead of just increasing user fees !!!

From Emirates

Dear Mr Berry,
Thank you for your email of 08 May.

 

I regret to learn the inconvenience you and Ms Dawn Pfiel experienced due to the delay of your inbound United Airlines flight UA5332 from Reno to San Francisco on 26 April.

I can fully understand how unsettling this situation must have been for both of you.

We do regret the inconvenience on account of the delay, which resulted in you missing your onward connection on EK226 from San Francisco to Dubai on the same day.

Whilst I sincerely regret the inconvenience experienced on this occasion, I wish to assure you that the predicament you found yourselves in was not due to Emirates.

I wish to inform you that it is the responsibility of the delayed inbound carrier, in this case, United Airlines to assist their disrupted passengers. Therefore, may I respectfully advise you to pursue the matter with United Airlines as they are responsible for resolving your claim.

Flights are vulnerable to a number of factors that can and do affect air travel operations on a daily basis and as such schedules are subject to change without notice therefore, appropriate travel insurance is always recommended to cover unforeseen expenses on one’s journey.

I have noted your concerns with regards to the no-show fees applicable for rebooking in line with the terms and conditions of your ticketed fare.  However, I wish to advise you that in accordance with our rebooking procedure, it is the passenger’s responsibility to bear the applicable “no-show” fees in the event that they are unable to travel on their original flight. These are set procedures applied to all passengers who do not travel against their booked reservation.

Thank you for bringing your concerns to our attention, and for allowing us the opportunity to respond.

Yours sincerely,

Samantha D’Souza

Customer Affairs

Eve Haddad United Corporate Customer Care

Been dealing with the UNITED bullshit for almost a month now . I am so sick and tired of the shit they are shoveling out. The fucking corporate assholes that think they can just pull in the profits and screw customers without any worries is crap. I am going to get all the emails together and post them here for all to see, please pass these on and share them so we can stop these thieves.

From United “customer support”

I see that my colleague, Marion Wood, has already responded to your concern. However, I wanted to let you know that your correspondence addressed to The U.S. Department of Transportation regarding your experience with us on April 26, 2017 was also received.

 

Please know it’s not my intent to upset you further by repeating the same information and I apologize in advance for any redundancy. Clearly, this is not the travel experience United wishes any customer to have. Although the flight delay with United Express/ Skywest Airlines was beyond our control and the information given previously is correct, we do empathize with you that your vacation to Egypt was not taken. Again, we are truly sorry.

 

In addition to the goodwill gesture offered to you I am making the exception to refund the unused portion of the tickets purchased for you and Ms. Dawn Pfiel. I have asked our Refunds Department to process the appropriate refund for the unused San Francisco to Reno portion of both United tickets. This process will take approximately 7-10 business days to refund to the original form of payment. I want to reassure you that your comments have been duly noted and shared accordingly to help prevent this from happening again.

 

Mr. Berry, we do value your business and it would be our privilege to serve you in the future.

 

Sincerely,

 

Michelle Johnson

DOT Specialist

Corporate Customer Care

UA Case ID 12125375

 

Dear Michelle, I just wanted to say thank you for even responding to the email that was sent to DOT. Also the refund for the flight back is nice, one of the things that concern me is the level of empathy ( or lack of ) while we were at the counter in SFO.  I understand United has taken a look at the way it is treating passengers but as of that date the memo had not gotten to your personal at the counter.  With the disappointment and sorrow we were feeling the representatives of United made us feel like we’re going to be arrested any moment.

 

Like I said I had the option to film my crying almost hysterical wife as we had just lost a vacation we had been planning for a long time. And your personal were not in a “helping mood” we can say for sure. But I didn’t think more film would be good for either my wife or United.

 

Not sure if the whole story was given to you about the counter in Reno, not giving us any information about why and how long the flight was going to be delayed. Or if you are just looking at time and departure spread sheets. Also, the 10min delay moving the ramp away from the aircraft was the 10 mins we needed to make our connection.

 

I would ask if United has considered working with the other airlines to update the passenger bill of rights as we understand that air control and weather conditions are outside their control it is also outside the passenger control. Some airline should have been able to get us to our destination even if it meant working together in these situations.

 

Thank you for your time

 

Eric Berry

 

P.S. It should be noted that most companies provide FULL refunds if you don’t like the service…except the airline industry it seems.

Email to Emirates

Hello, 

I’m writing because last week me and my husband were supposed to be on flight EK226

Due to a delay in our flight from Reno to SFO on United 5332 (Rec Locator JV3531) we reached the Emirates counter at 3:52 pm.

The person at the counter said she could not check our bags onto the flight or issue us boarding passes (we were already checked in with seat assignments online and only needed our travel docs checked and boarding passes issued to get through security and to the flight) that we needed to call the reservation center to be booked on today’s flight. We called and were told to use our tickets we would need to pay a $600 no-show fee and an additional charge of $423 for each ticket to travel. 

We weren’t a no show and we asked to speak to a supervisor in order to get some of the fees waived, and we were told no. We asked if there was someone at the airport to talk to and we were directed to the now empty Emirate counter at the airport. We called back and told them there was no one for us to speak to at the airport and again requested a supervisor, we were again told no and that no one could get me to my destination unless I had an extra 2046.00 dollars I could pay. I did not. 

I understand the United delay was not Emirates fault. 

I’m currently out the money for the United flight for the return trip to Reno ($231.00), the money I had prepaid for hotels and tours in Dubai and Cairo ($1298.00) and the cost of the rental car I had to pick up to get from SFO back to my home in RNO ($173.00).

so I’m hoping that somewhere within your heart you can possibly consider refunding our nonrefundable tickets so someday once again after I have saved I can attempt to finally visit Egypt and see all the amazing things.

 

Please let me know and thank you. 

 

Eric Berry

Dawn Marie Pfiel 

Licensed to steal United/Emirates

united-airlines

What happened last week was another example of how the airline industry doesn’t care about its customers. It started in the Reno airport my wife and I checked in at 9 am for a 11:10 flight on United Airlines to San Francisco. Shortly after arriving and loading the United app we saw on the app the flight was delayed by an hour.

To put this in contrast we had booked this flight with a 4hour window, so our connecting flight to Egypt did not leave till 4 hours after we got to San Francisco. This is a vacation of a life time that we had booked and were looking forward to since September of last year. With a 4-hour window, you would think that would be enough time.

As we sat in the Reno airport the delay kept getting longer and longer the flight was pushed back an hour and a half, then 2 hours and so on. We were getting no info from the app or United personal as to why the flight was being delayed. We didn’t get on the plane till 1:36PM that was a 2 1/2-hour delay. The last 15 mins on the United plane we couldn’t back away from the walkway because United could not find anyone to move the jetway away from the aircraft. That 15 mins just cost me $3000 and a vacation that we might not be able to take again.

emirates

 

Emirates

Getting to the Emirates counter 8 min’s late there was one person helping people with one couple in front of us. When we got her attention she just refused to take our bags, and yelled to call the 800 number to rebook the flight.

 

Emirates help desk say we were listed as “no shows” even with us at the Emirates counted and to rebook our flight there would be fee’s. A  “no show” fee of $600 per ticket and a “rebooking” fee of $400. The would be 2/3 of what we paid for the entire trip. When Emirates “help” desk for a supervisor we were told NO !

 

How can airline profits take preference over its customers, we are not just numbers we are people? Here are some of the response’s we got when contacting United and Emirates.

 

United

Dawn, we are sorry you arrived later to your destination. We do see there were delays due to ATC and low ceilings. You inquired changes on your return and yes, those are considered voluntary changes so there is a change fee and a difference in fare involved. You purchased your flight on Emirates separately from this reservation and we cannot tell Emirates to waive any penalties on your behalf since they have different terms and conditions. We would not be able to assist further regarding …

 

From Emirates
Thanks for your message, Dawn. I realize that the  reason for missing the flight was beyond your control, I’m afraid we won’t be able to waive your ticket conditions. Your ticket is non refundable and we don’t have a waiver for such instance. In case of cancellation, you could only take back the unused departure taxes. You may check with your travel insurance if they could help. For you not to lose the value of the ticket, it’d be best to rebook it instead. Rebooking fees and fare difference may apply. If you’re flexible with your travel plans, you can opt for dates which could offer a lesser or no fare difference. Regards, Fae, Emirates Social Media Team

 

 

So, with no recourse we have been told to bad by both airlines and are getting nothing or next to nothing back for the service we paid them to perform. How can this be allowed with less and less options of airlines they are holding us hostage with just a glimmer of hope the MIGHT get you where you want to go.  $3000 if a lot of money to just loose to airline greed.

 

Eric Berry

Dawn Pfiel

Sound Blaster…

Looks like my tried and true sound card might be meeting its end….Noooooo I don’t want you to go. I have a surround sound system connected to the computer and I will miss you so much. I know you have done your job week in and week out but please don’t leave me..

I remember when I installed you back in Windows 7 and screamed how  the software screwed up my system , but we worked it out and became friends. Now theat you’re leaving me I will miss you. All the 80’s music we shared , but it’s now Windows 10 time and you want to retire with that great music in the sky.